At Arrowgifter.com, customer satisfaction is our top priority. This Refund Policy outlines the rules and procedures regarding returns, replacements, and refunds for products purchased on our website.
1. Eligibility for Refunds or Returns
You may be eligible for a refund or replacement if:
- The product is damaged, defective, or incorrect upon delivery.
- The product received is significantly different from the description on our website.
Note: Personalized or custom-made gifts are non-returnable unless they arrive damaged or defective.
2. Timeframe for Returns/Refund Requests
Refund or replacement requests must be submitted within 7 days of receiving the product. Requests after this period may not be accepted.
To initiate a request, please contact our support team at info@arrowgifter.com with:
- Order number
- Details of the issue
- Photographs (if applicable)
3. Refund Process
Once your request is approved:
- Damaged/defective products: We may provide a replacement at no additional cost.
- Refunds: Refunds will be processed to the original payment method within 7–10 business days after product inspection and approval.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or personalized gifts (unless defective/damaged)
- Products returned without original packaging
- Items damaged due to misuse, negligence, or improper handling
5. Shipping Costs
Shipping charges are non-refundable unless the refund is due to our error (e.g., wrong or defective product). Customers are responsible for return shipping unless otherwise specified.
6. Contact Information
For all refund or return inquiries, please contact:
Arrowgifter.com
Email: contact@arrowgifter.com
Website: https://arrowgifter.com